- Club members are expected to receive club shipments on a regular basis to receive club benefits.
- Members will be billed to their credit card on file on the scheduled date of their automatic club shipments.
- Members are expected to communicate all updates and changes to their account prior to club shipment dates including credit card numbers, shipping addresses, telephone numbers, and email addresses.
- Members may purchase additional wines with discount.
- Purchasing wine other than club shipments does not fulfill future club order requirements.
- At the time of membership initiation, members may request to ship or pick up club shipments.Designation of type may change at any time in membership. For more information on each type, please refer to sections below.
Jax Club: March, June, September, December
Cecil’s Club: January, April, October
Jax Club: 3 bottles in March, June, September and December
Cecil Club: 6 bottles in January, April and October
- Club members will receive electronic reminders to pick up their shipment.Club shipments are to be picked up 60 days after club shipment dates unless an extended hold is requested and confirmed.
- To extend your hold date, please contact Ashley@jaxonkeys.com.
- Club shipments not picked up by the final date indicated on your electronic notification will be sent to your shipping address on file and shipping charges will be billed to your credit card.
- Pick Up members are responsible to update shipping address on file and pay all shipping expenses incurred.
- Business addresses are strongly recommended.
- Stay in touch with Jaxon Keys! Club members are expected to communicate any address shipping changes or special requests for shipment dates in writing prior to all club shipments to club manager.
- Members are financially responsible for all failed delivery attempts (signature requirement or incorrect address) unless carrier is liable due to negligence.
- You will receive a tracking number from UPS for all wine shipments with the expected delivery date. Depending on your location, shipments will take 2 to 10 business days with the East Coast being 7-14 days.
- All carriers will attempt 3 deliveries before returning the shipment to the winery.
- All shipments are shipped ground through UPS.
- Our goal is to minimize your shipping cost. We charge you the actual shipping cost that we incur from our shipper.
- Shipping is available Monday thru Friday. All orders must be received and processed prior to 10 am, PST, on the day to be shipped.
- Temperature controlled shipping is available for the mid-west, southern and eastern states during extreme cold or heat temperatures. For more information, please contact Ashley@jaxonkeys.com to learn more about our temperature controlled delivery.
- Club members may re-order wines in club shipments with additional savings of 10% discount on wine.
- Re-orders are to be received thirdy (30) days following club shipment dates.
- Re-order forms are included in your club shipment.
If any of your wines are flawed (for example, corked) or damaged during shipping (for example, leakage) not due to negligence in receipt, please contact Jaxon Keys Wine Club Manager immediately for replacement. For this reason, we ask that you open and inspect all wine deliveries in a timely manner as we do sell out of each vintage within the year.
- If a club member misses two or more consecutive club shipments without authorization, club membership will be de-activated.
- If account information is not current and updated, then management may de-activate club membership.
- Club membership may be de-activated by management if club member consistently skips regular club shipments.
- Club Inactivation- Enrollment in any club is a one year commitment. Membership may be cancelled after receiving minimum club shipments as stipulated in membership agreement.
- Cancellations must be in writing and the Wine Club ManagerAshley@jaxonkeys.com at least 5 days prior to a scheduled Wine Club processing month.
- There is an early Cancellation fee, if you do not complete your require year year of Shipments. Jax- $50 and Cecil- $100 (per shipment not received)